Refund Policy

30-Day Satisfaction Guarantee

We want you and your bird to be happy with your KikiBirds purchase. If you are not satisfied with a product, contact us within 30 days after receiving your order to request a refund or replacement under our satisfaction guarantee.

To submit a request, email kikipets.llc@gmail.com with your order number and a brief explanation of the issue. We may also request photographs when an item arrives damaged, defective, or incorrect.

Because our products are food items, we cannot accept physical returns for health and safety reasons, whether the package has been opened or remains unopened. Please do not mail a product back unless we specifically instruct you to do so.

We reserve the right to limit or refuse satisfaction-guarantee claims when there is evidence of fraud, abuse, misuse, or repeated excessive claims.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at kikipets.llc@gmail.com so we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and photographs of the product and packaging when applicable.

Non-Returnable Items

For health and safety reasons, food products cannot be physically returned or exchanged. This does not prevent you from requesting a refund or replacement under our 30-day satisfaction guarantee.

Gift cards are non-refundable. Nothing in this policy limits any rights that cannot be waived under applicable law.

Exchanges and Replacements

We do not offer traditional exchanges because food items cannot be returned. If your claim qualifies under our satisfaction guarantee, we may offer a replacement or refund.

Refunds

We will notify you after reviewing your request and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the product was damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at kikipets.llc@gmail.com.